Terms of service

Effective Date: August 24, 2026

Welcome to Velmora Wigs. These Terms of Service govern your use of our website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. General

Velmora Wigs operates this online store and provides products and services subject to these Terms.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, prices, sizes, lengths, and other product information are accurate.

However, colors may appear differently depending on your device, monitor, or screen settings.

Because wigs and hair products may involve natural or processed hair, minor variations in texture, density, color, and appearance may occur.

3. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product description, availability, or other errors.

If an obvious error affects an order, we may contact you to correct the error or cancel the affected order. If payment has already been collected for a canceled order, an appropriate refund will be issued.

4. Orders

When you place an order, you are making an offer to purchase the products selected at checkout.

We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:

Product availability
Pricing or listing errors
Suspected fraud
Incorrect customer information
Shipping restrictions
Payment issues
Other legitimate business reasons

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. Payments

You agree to provide accurate and complete billing and payment information.

Orders must be paid using a payment method accepted by our website at checkout.

6. Shipping

Our standard handling time is 2–5 business days.

Estimated transit time after shipment is 7–12 business days.

Please allow up to 15 business days for total delivery.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather, holidays, natural disasters, strikes, or other circumstances outside our reasonable control.

For additional details, please review our Shipping Policy.

7. Returns and Refunds

Returns are subject to our Return & Refund Policy.

Eligible products may be returned within 30 days of delivery, subject to the requirements described in that policy.

Approved refunds will be processed within 10 business days after the returned item has been received and inspected.

8. Prohibited Activities

You agree not to use our website:

For unlawful purposes
To commit fraud
To interfere with website security
To introduce malicious software
To infringe intellectual property rights
To impersonate another person or business
To abuse or exploit website functionality
To interfere with another customer's use of the website

9. Intellectual Property

All content on the Velmora Wigs website, including logos, branding, photographs, graphics, product descriptions, text, designs, and other materials, is owned by or licensed to Velmora Wigs unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Velmora Wigs will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.