Shipping policy

Effective Date: August 24, 2026

At Velmora Wigs, we are committed to processing and shipping your order as efficiently as possible.

1. Order Handling Time

Orders are generally processed and prepared for shipment within 2–5 business days after successful payment.

Orders placed on weekends or holidays may begin processing on the next business day.

During major promotions, holidays, or periods of unusually high order volume, processing may occasionally take longer.

2. Transit Time

Once your order has been shipped, the estimated carrier transit time is 7–12 business days.

Transit time begins after the order has completed processing and has been handed over to the shipping carrier.

3. Total Shipping Time

Please allow up to 15 business days for total delivery.

While most orders may arrive sooner, delivery times can vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances beyond our control.

Please note: The 15-business-day timeframe is an estimated maximum delivery timeframe and is not an absolute guarantee.

4. Shipping Confirmation and Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout, where tracking is available.

Please allow some time for tracking information to become active after the package enters the carrier's system.

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

Please carefully check your address before completing your purchase.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the package needs to be reshipped.

6. Delayed Packages

If your package is delayed, please check the tracking information provided by the shipping carrier.

Shipping delays may result from:

Carrier delays
Severe weather
Holidays
Customs processing
Natural disasters
Transportation disruptions
Incorrect address information
Other circumstances beyond our control

We will reasonably assist customers with shipping issues, but we cannot guarantee delivery dates controlled by third-party carriers.

7. Lost or Marked-Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier.

Please contact us if you need assistance investigating the shipment.

8. International Orders

For international shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer unless otherwise stated at checkout.