Refund policy
Effective Date: August 24, 2026
We want you to be satisfied with your purchase from Velmora Wigs. Because wigs and hair products are personal-use products, we maintain specific return and hygiene requirements.
1. Return Window
Eligible products may be returned within 30 days of delivery.
You must contact us within 30 days of receiving your order to request a return.
Please contact us before sending any product back.
2. Return Eligibility
To be eligible for a return, the product must:
- Be unused
- Be unworn
- Be unaltered
- Remain in its original condition
- Include original packaging and tags, where applicable
- Not have been washed, cut, dyed, bleached, chemically treated, or otherwise modified
For hygiene reasons, wigs that have been worn or used may not be eligible for return.
3. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not be eligible for return:
- Worn wigs
- Used hair products
- Washed wigs
- Cut wigs
- Dyed or bleached wigs
- Chemically treated products
- Altered products
- Custom-made or personalized products
- Items missing original packaging or tags
- Final-sale items identified as non-returnable
- Gift cards
4. How to Request a Return
Before returning an item, contact:
Please provide:
- Your order number
- Your full name
- Reason for the return
- Photos of the product when requested
Our customer service team will provide return instructions if the item qualifies.
5. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide your order number and clear photographs showing the issue and packaging.
We will review the situation and determine the appropriate resolution.
6. Refund Processing Time
Once an approved return is received and inspected, refunds will be processed within 10 business days.
Refunds will normally be issued to the original payment method used for the purchase.
After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.
7. Return Shipping Costs
Unless the return is due to an error on our part or a defective/incorrect product, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable.
8. Exchanges
If you would like to exchange an eligible item, please contact us before returning it.
Exchanges are subject to product availability and the requirements of this policy.
9. Rejected Returns
Products that do not meet the eligibility requirements may be refused or returned to the customer.
If a returned item is received in a condition that does not comply with this policy, we will contact you regarding the available options.
10. Contact Us
Velmora Wigs
1186 St Highway 185 W
Fort Deposit, AL 36032
United States
Email: support@velmorawigs.store
Phone: +1 531-278-9972